Thank you for shopping with us!
We’re committed to delivering your order quickly and safely. Please review the information below to understand how our shipping process works.
Order Processing
All orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.
Shipping Times
Estimated delivery times depend on your location:
Local / Domestic Shipping: 2–5 business days
Regional Shipping: 5–10 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to courier delays, customs processing, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order ships, you will receive a tracking number via email. This allows you to monitor the status and estimated delivery date of your package.
Incorrect Address
Please ensure that your shipping address is correct when placing your order. We cannot guarantee address changes once an order has been processed. If a package is returned due to an incorrect address, additional shipping charges may apply.
Delayed or Lost Packages
If your order is significantly delayed or appears lost in transit, please contact us and we will assist you in resolving the issue with the courier.
Contact Us
If you have any questions about shipping, feel free to contact our support team:
Email: info@graceandlather.co.za
Response Time: Within 24–48 business hours