Welcome to Grace & Lather. These Terms and Conditions govern your use of our website, www.graceandlather.co.za, and the purchase of our products. By accessing our site and making a purchase, you agree to be bound by these terms.
1. Introduction
This website is operated by Grace & Lather. Throughout the site, the terms “we”, “us” and “our” refer to Grace & Lather. We offer handmade skincare and artisan soap products subject to your acceptance of all terms, conditions, and policies stated here.
2. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your province or country of residence. Our products are intended for personal use and may not be used for any illegal or unauthorized purpose.
3. Payments and Security
All payments on our website are processed through Payfast, a secure third-party payment gateway.
We support payment via Instant EFT, Credit/Debit Cards, and other methods supported by Payfast.
Grace & Lather does not store your credit card or banking details.
Transactions are encrypted and processed in South African Rand (ZAR).
4. Products and Pricing
Handmade Nature: Because our soaps and skincare products are handmade in small batches, please note that there may be slight variations in color, shape, and scent between batches.
Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time.
5. Shipping and Delivery
Please refer to our Shipping Policy for detailed information on delivery times, costs, and service areas within South Africa.
6. Returns and Refunds
Your satisfaction is important to us. Please review our Refund and Returns Policy for information regarding cancellations and returning defective or damaged items.
7. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers/expiration dates, so that we can complete your transactions and contact you as needed.
8. Limitation of Liability
Grace & Lather shall not be liable for any skin reactions or allergies resulting from the use of our products. We provide a full list of ingredients for each product; it is the customer’s responsibility to check for known allergens before use.
9. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of South Africa.
10. Contact Information
Questions about the Terms and Conditions should be sent to us via our Contact Page.